General Return Policy
We offer a 5-day return policy from the date of delivery for most products.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in its original packaging
- Accompanied by the original receipt or proof of purchase
- Returned within 5 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Prescription medications (unless defective or incorrect)
- Personal care items (opened or used)
- Perishable goods
- Items marked as "final sale"
Refund Process
How to Initiate a Return
- Contact our customer service at liferxshop.info@gmail.com within 5 days of delivery
- Provide your order number and reason for return
- We will email you a return authorization and instructions
- Package the item securely and ship it back to us
Important: Without a return authorization, we cannot process your refund.
Refund Timeline
| Stage | Timeframe |
|---|---|
| Return processing | 3-5 business days after we receive your return |
| Refund issuance | 5-7 business days after approval |
| Bank processing | Additional 3-10 business days depending on your bank |
Special Cases
Defective or Damaged Products
If you receive a defective or damaged product:
- Contact us within 24 hours of delivery
- Provide photos of the damaged item and packaging
- We will arrange for free return shipping and expedite your replacement
Wrong Item Received
If you receive the wrong item:
- Contact us immediately
- Do not open or use the product
- We will provide a prepaid return label and ship the correct item
Refund Methods
Refunds will be issued to the original payment method. Please allow additional time for your bank to process the refund.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error.
Note: For returns due to our error, we will refund all shipping costs.
Need Help?
Contact our customer support for any return-related questions:
+92 3363080926 (10AM-7PM, Mon-Sat)